- When will my order be processed?
- Do you accept credit cards?
- Am I required to pay via PayPal?
- What is your return policy?
- I just ordered something, but now it’s on sale. Will you honor the sale price?
- How do you determine shipping rates?
- I just placed my order, but I forgot to use the promotional code or the code didn’t process correctly. What should I do?
- When I call the BNMS Enterprises phone number, why am I sometimes asked to leave a voice mail?
- Can you ship orders outside of the United States?
- Can you ship to military addresses or P.O. Boxes?
- Why does my former website password not work?
- Can I reproduce the Terlingua Racing Team Logo or the Terlingua Rabbit Logo?
- When will my order be processed?
- Different billing and shipping addresses entered.
- Incomplete order or shipping information.
- Payment process did not complete.
- Item is currently out of stock or no longer available.
- Do you accept credit cards?
- Am I required to pay via PayPal or credit/debit card?
- What is your return policy?
- I just ordered something, but now it’s on sale. Will you honor the sale price?
- Your order must have been placed no more than 7 calendar days prior to the date the price change took effect. Please include your name, invoice number, email address and/or mailing address in your request.
- Your request must be made within the 7 calendar day window; inquiries made after that period may be denied.
- NOTE – Price adjustments will not be made if you have already received a discount using a promotional code or other promotional discount, unless the price adjustment exceeds the previously discounted amount.
- Promotions are not eligible for price adjustments.
- How do you determine shipping rates?
- I just placed my order, but I forgot to use the promotional code or the code didn’t process correctly. What should I do?
- When I call the BNMS Enterprises phone number, why am I sometimes asked to leave a voice mail?
- Can you ship orders outside of the United States?
- Shipping options vary depending on the delivery and customs restrictions in your country. Not all shipping methods may be available.
- Your exact shipping costs are not known until you proceed through the checkout process.
- Additional fees such as taxes, duty or brokerage may be requested upon delivery or billed in the future from USPS or your local customs department. BNMS Enterprises is not responsible for any of these costs.
- Can you ship to military addresses or P.O. Boxes?
- Shipping options may vary depending on the delivery restrictions at your location.
- Not all shipping methods may be available.
- Exact shipping prices are not known until you proceed through the checkout process.
- Additional fees such as taxes, duty or brokerage may be requested upon delivery or billed in the future from USPS or your local customs department. BNMS Enterprises is not responsible for any of these costs.
- Why does my former website password not work?
- Can I reproduce the Terlingua Racing Team Logo or the Terlingua Rabbit Logo?
If your order meets all authorization criteria, your order will ship out within three (3) business days after receipt of payment. Expedited shipping service is available upon request at additional cost.
Your order may be delayed or canceled for the following reasons (subject to change at any time):
BNMS Enterprises does not accept credit cards directly over the phone. However, you may pay using a credit or debit card on this website or via your PayPal account. Our website accepts Visa, Master Card, American Express and Discover credit cards via a PayPal-provided system. However, you are not required to open a PayPal account to use this system.
No. Customers in the United States may pay by personal check or money order. International orders may be paid by international money order (US Funds only). Orders paid by check or money order will not ship until the payment is received. BNMS Enterprises reserves the right to delay shipment of an order pending verification of payment funding.
Satisfaction is guaranteed for our products. Please review our Returns Policy contained within our Terms and Conditions section on this website.
Yes. If your payment was made via PayPal, the difference will be refunded via PayPal. If your payment was by check or money order, we will issue your refund via company check. For international orders paid by money order, the refund will be issued via an international money order. All price adjustments are subject to the following conditions:
All shipping rates are based on the weight of your items, the location of your shipping address and the method of shipment, using United States Postal Service (USPS) rates. Exact costs are not known until you reach the shipping section of the check out process.
Once an order is placed, a promotional code CANNOT be applied. Please contact us via email orders@terlinguaracingteam.com or by phone 940-453-1908.
We are a small company, so we may not be able to answer your calls immediately. Please leave a detailed voice mail message including your name, phone number and the reason for your call. We will return your call as soon as possible.
Yes, we can ship to most international destinations. We do not ship to the following countries:
Abkhazia, Afghanistan, Albania, Algeria, Angola (including Cabinda), Armenia, Azerbaijan, Bangladesh, Barbados, Belarus, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso/Upper Volta, Burma, Burundi, Cambodia, Cameroon, United Rep. of, Cape Verde, Central African Republic, Chad, Chechnia, Colombia, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Eritrea, Ethiopia, Gabon, Georgia, Ghana, Guinea – Bissau, Haiti, Indonesia, Iran, Iraq, Italy, Ivory Coast, Jordan, Kazakhstan, Kenya, Korea (Peoples’ Dem. Rep.), Kyrgyzstan, Liberia, Libya, Libyan Arab Jamahirya, Madagascar, Malaysia, Mali, Mauritania, Mexico, Moldova, Morocco, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Panama, Papua/New Guinea, Paraguay, Qatar, Russia, Russian Federation, Rwanda, Senegal, Serbia, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Sri Lanka, Sudan, Syria, Syrian Arab Republic, Tajikistan, Tanzania, United Rep. of, Togo, Turkmenistan, Tunisia, Uganda, Ukraine, Uzbekistan, Venezuela, Yemen, Zaire, Zambia
Yes, we can ship to most domestic and international military destinations
In order to bring you a better, more user-friendly website, BNMS Enterprises has completely re-designed our website from the ground up. As part of that re-building, the user registration and passwords associated with our former website are no longer usable. We apologize for any inconvenience this causes.
To create a new account, simply select one or more of our many great products. Purchase the item and you will sign up at that time. Upon future visits back to the site, you can simply login as a returning user.
No. The Terlingua Racing Team shield logo and all parts of the logo, including the “Terlingua Rabbit” image, are the copyrighted © property of Bill Neale, Dallas, TX. Any unauthorized use is strictly prohibited. If you have ideas for products using the logo or rabbit image, please contact BNMS Enterprises for consideration.